the 47 percent
Here's what Obama said:
"...our challenge is to get people persuaded that we can make progress when there's no evidence of that in their daily lives. You go into some of these small towns in Pennsylvania, a lot -- like a lot of small towns in the Midwest, the jobs have been gone now for 25 years and nothing's replaced them. And they've gone through the Clinton administration and the Bush administration, and each successive administration has said that somehow these communities are going to regenerate, and they have not. It's not surprising, then, that they get bitter, and they cling to guns or religion or antipathy toward people who aren't like them or anti-immigrant sentiment or anti-trade sentiment as a way to explain their frustrations. At least in some communities, anyway."
Here's Romney:
"All right, there are 47 percent who are with him, who are dependent upon government, who believe that they are victims, who believe the government has a responsibility to care for them, who believe that they are entitled to health care, to food, to housing, to you-name-it. That that's an entitlement. And the government should give it to them. And they will vote for this president no matter what...These are people who pay no income tax."
One empathizes (Obama) and the other blames (Romney). Both could have avoided such broad characterizations - but Romney is dismissive and arrogant- Obama tries to empathize.